Festive Period Office and Support Opening Hours
Please see below further details of our opening hours during the Festive Period.
Software Support Hours
| Date | Help Desk Opening Hours |
| Tuesday, 24 December (Christmas Eve) | 8 am to 1 pm |
| Wednesday, 25 December (Christmas Day) | Closed |
| Thursday, 26 December (Boxing Day) | Closed |
| Friday, 27 December | 9 am to 5 pm |
| Saturday, 28 December | Closed |
| Sunday, 29 December | Closed |
| Monday, 30 December | 9 am to 5 pm |
| Tuesday, 31 December (New Year’s Eve) | 8 am to 1 pm |
| Wednesday, 1 January (New Year’s Day) | Closed |
| Thursday, 2 January | 8 am to 6 pm |
| Contact telephone: | 0191 250 2220 |
| Log a case by email: | helpdesk.newcastle@mandata.co.uk |
Please note online user guides are available for Mandata Enterprise and Go/GoPlus TMS and integrated apps. Please click here to register.
IT/Technical Support
| Date | Tech Support Hours | Out of Hours | System Down – Business Critical Technical Support |
| Tuesday, 24 December (Christmas Eve) | 8 am to 1 pm | 7 am to 8 am |
If your system is down outside of these hours, please contact our emergency on-call engineer. If your call isn’t answered right-away, please leave a message along with your name, company, contact telephone number, type of system (Enterprise or Go) and the nature of your issue, and our engineer will contact you. |
| Wednesday, 25 December (Christmas Day) | Closed | Closed | |
| Thursday, 26 December (Boxing Day) | Closed | Closed | |
| Friday, 27 December | 9 am to 5 pm | 6 pm to 9 pm | |
| Saturday, 28 December | 9 am to 12 pm | 12 noon to 5pm | |
| Sunday, 29 December | Closed | Closed | |
| Monday, 30 December | 9 am to 5 pm | 6 pm to 9 pm | |
| Tuesday, 31 December (New Year’s Eve) | 8 am to 1 pm | 7 am to 8 am | |
| Wednesday, 1 January (New Year’s Day) | Closed | Closed | |
| Thursday, 2 January | 8 am to 6 pm | 7 am to 8 am,
6 pm to 9 pm |
|
| Telephone | 0191 250 2220 | ||
About our System Down cover
To ensure our on-call engineer can focus on mission-critical scenarios, please only use this telephone line if your system is down.
For any other issues such as unable to log into your system, forgotten passwords etc, please log a call with our Help Desk.