Helpful Articles
Help for Hauliers: How to minimise disruption in your traffic office when staff go on leave
There’s nothing like the summer months to help you appreciate just how much you depend on your team to keep your operation running smoothly.
When valued team members go on holiday or go on leave unexpectedly, manual job planning and paper-based systems can make it difficult to complete every-day tasks.
One thing’s for sure, your haulage operation can’t stop because members of your team are away from the business. Your operation must carry on, no matter what.
A TMS can take the pressure off, enabling your business to carry on uninterrupted, when members of your team are on leave.
Here are 5 ways a TMS can help you:
- Customers can self-serve. Booking jobs online, tracking collection or delivery progress and retrieving PODs for themselves, saves them calling your traffic office for updates, taking the pressure off your team.
- Makes it easier to cover other people’s work. When you use a TMS, everyone shares the same system on-line. Updates are made in real-time, so your whole team can view and update the same information. You can also all work in the same way, so when a member of your team goes on leave, it’s easier for other members of your team to pick up and complete work they’d normally do.
- Information saved in one place. All the latest information is saved in the same TMS system, making it easier for anyone on your team to find information they need relating to customers, jobs, drivers and vehicles, past work, POD’s and invoices. So if you receive a customer enquiry, you’ll know just how to find the details you need.
- Make changes quickly and easily. If you need to make a change to a planned load, for example, amendments can be made without having to re-do the whole plan.
- Manage resources, driver and vehicle availability. With all your driver and vehicle calendars managed within your TMS, anyone on your team can see who’s available to work, when.
Keep your business running smoothly, even if there are planned or unforeseen changes to your team, with a Mandata TMS.
To learn how a TMS can help you minimise the impact of staff leave, talk to our team. Complete this short form and we’ll contact you. Alternatively, please give us a call on 0191 250 2220 or email: hello@mandata.co.uk.